Refund policy

Refund & Return Policy

Last Updated: June 30, 2026

At GO2MOM, we want you to shop with confidence. If something isn't right with your order, we're here to help. Please read our Refund & Return Policy below.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition
  • Be in its original packaging
  • Include all accessories and parts
  • Have proof of purchase

Please note that customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 30 days of delivery.

To help us process your request quickly, please send:

  • Your order number
  • Clear photos or a short video showing the issue

Depending on the situation, we will offer:

  • A replacement
  • A full refund
  • A partial refund (if only part of the item is affected)

Wrong or Missing Items

If you receive the wrong product, the wrong color or size, or your package is missing parts or accessories, please contact us within 30 days of delivery.

After reviewing your claim, we may:

  • Send the correct product
  • Replace missing accessories or parts
  • Send a replacement
  • Issue a full or partial refund

Please include photos and your order number when contacting us.

Order Not Received

If your order has not arrived within the estimated delivery time, please contact us.

We will investigate with the shipping carrier before issuing a replacement or refund.

Please note:

  • Orders marked as Delivered by the shipping carrier cannot be refunded unless there is evidence that the package was not delivered.
  • In some cases, you may be asked to obtain a non-delivery confirmation from your local post office.

Order Delays

International shipping can occasionally experience delays due to customs, weather, or courier issues.

If your order is significantly delayed beyond the expected delivery timeframe, please contact our support team, and we'll investigate the issue and provide the best possible solution.

Order Cancellations

Orders can only be cancelled before they have been processed or shipped.

Once an order has entered processing or has been dispatched, it can no longer be cancelled.

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on:

  • Opened baby feeding products
  • Personal hygiene products
  • Used baby care products
  • Customized or personalized items
  • Gift cards

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note:

  • Original shipping charges are non-refundable unless the return is due to our mistake.
  • Processing times may vary depending on your payment provider.

How to Request a Return or Refund

Please email our customer support team with:

  • Your order number
  • A description of the issue
  • Photos or videos (if applicable)

Email: support@go2mom.store

We aim to respond within 24–48 business hours.

Important Information

GO2MOM is not responsible for delays caused by:

  • Customs inspections
  • Severe weather
  • Natural disasters
  • Carrier disruptions
  • Strikes
  • Other events beyond our control

We appreciate your patience should these situations occur.

Our Promise

At GO2MOM, our goal is to provide parents with high-quality baby essentials and excellent customer service. If you experience any issues with your order, we'll work with you to find a fair and timely solution.